Help
Here at Diamond Trading, we are committed to providing excellent customer service and support to all of our clients. We understand that sometimes you may have questions or concerns, and our team is here to help you every step of the way.
At Diamond Trading, we are committed to providing our customers with the best possible experience when using our services. We understand that there may be times when you have questions or require assistance.
Our help and support page is designed to provide you with answers to frequently asked questions, as well as information on our products and services. Whether you need assistance with your energy or broadband services or have a question about your cashback card, our help and support page is the place to go.
In addition to our help and support page, we also work closely with our suppliers, Utility Warehouse, to ensure that our customers have access to the best possible support. That’s why we’ve included a link to their help and support page, where you can find even more information and assistance.
If you can’t find the answer to your question on our help and support page, or if you require further assistance, please don’t hesitate to get in touch with our customer service team. We are here to help and are committed to resolving any issues or concerns you may have or visit our suppliers website for more information help.uw.co.uk.
What's the Energy Price Cap and how does it affect me?
The energy ‘price cap’ is the maximum price suppliers can charge customers on a standard or default tariff.
The price cap was introduced at the start of 2019 by the Government. This resulted in “a fair price for energy” to make sure energy companies don’t charge their customers too much, but also that they’re able to cover their costs of buying energy.
How do I give a meter reading?
Send us a reading at any time
Or use our UW app
– it’s quick and easy. Just visit the ‘Energy’ section under ‘Services’.
These methods work for single-rate meters and two-rate meters (e.g. Economy 7).
Remember – the reading is accepted for the date you enter it, so take the reading and submit it to us on the same day. The best day to give a reading is the last day of the month, but giving a reading at any time still helps us bill you accurately.
A guide to understanding your UW bill
The front of your bill shows a summary of your monthly charges and spending for each service.
The pages that follow give you a breakdown of your services. Things like what you’ve spent on calls, itemised calls, the cashback earned and energy used (all depending on which services you have with UW).
If you have mobile or landline services and you get paper bills, we’ll only list chargeable calls. If you’d like to see the full list of calls including any free ones, you can see this in your online account by clicking ‘Your bills’ below.
You can see full bill samples, including helpful guide notes for each page, on the links below.
Where can I get a copy of my bill?
You can view a copy of any of your previous bills in your online account, by tapping on the button below. You’ll need to log-in to your UW account as the UW app will only allow you to view.
Diamond Trade provides a one-stop shop for all of your energy, internet, mobile, insurance, and oil needs. Diamond Trading can provide you a very competitive pricing by grouping all of these services together, which is typically less than what you would spend if you sourced each service separately. This implies that by handling all of your utility requirements with Diamond Trade, you may save money and time.
Second, Diamond Trading is collaborating with Utilities Warehouse to deliver these services, so you can be certain in the quality and dependability of the services you are receiving. Utility Warehouse is an award-winning provider of utility services in the United Kingdom, with a reputation for excellent customer service and competitive prices.
Diamond Trading also offer a 10% Cashback Card that can be used at major shops such as Sainsbury’s and M&S, allowing you to save even more money on ordinary purchases.
Lastly, Diamond Trading has got good marks from independent consumer advocates such as Which?, Defaqto, Moneyfacts, and Uswitch over the previous decade, indicating the outstanding quality of their services.
We work with Utility Warehouse to provide service with over 10 years of top awards
Work with someone you can trust
We take great pride in the quality of the home services we provide to our customers. We are thrilled to work with Utility Warehouse, which has received numerous accolades from independent consumer champions, such as Which?, Defaqto, Moneyfacts, and Uswitch, which have consistently recognized the high level of service we offer.
These endorsements reflect our ongoing commitment to providing exceptional services that meet the needs of our customers. We understand that when it comes to home services like gas, electricity, mobile data, broadband, and insurance, customers need to be able to rely on their providers. That’s why we go above and beyond to ensure that our services are of the highest quality.
Get in Touch and Save Money Today
If you have any questions or enquiries regarding our prices, what we can do for you and how you can get started, dont hesitate to contact us today!