Extra Help

Here at Diamond Trading, we are committed to providing excellent customer service and support to all of our clients. We understand that sometimes you may have questions or concerns, and our team is here to help you every step of the way.

Get in contact

At Diamond Trading, we recognise that the needs of our customers vary greatly. We have a range of free support services available to those who may need it.

This helps us to ensure our staff and representatives are aware of specific needs when engaging with our customers.

Alternative format bills

If you find it difficult to read your bills and statements, we can arrange to provide them in Braille, large print or by audio format. We can also provide other documents in special formats, if required.

Password identification scheme

You can choose a password which is used by any of our staff or representatives who visit your property, so you can check it is definitely us at the door. We will arrange for the necessary people to know the new password in complete confidence. If you want to change your password at any time, just let us know.

Bill management

We can arrange for your bills to be sent to someone you choose to nominate if they agree to receive them on your behalf. They will also be able to help you manage the account.

Priority fault repair

The Priority Fault Repair Scheme is for vulnerable customers in specific circumstances who rely on their UW landline and /or fixed broadband connection. It gives eligible customers priority over customers with standard faults to get their issue resolved. Customers may be eligible for Priority Fault Repair if their circumstances demonstrate that their service is critical, in line with the guidance set out by Openreach. This guidance sets out that eligibility depends on a customer’s life being in peril if they are without their service and include the following criteria:

Uses wheelchair, has severe mobility or disability.
Has a severe medical condition which is life threatening and relies on a working phone or broadband service.
Has a severe mental health problem or cognitive disability.
Has a Careline, Lifeline or Pendant
Has no access to a mobile phone.
Has a severely sick child.
Is registered under the Chronically Sick and Disabled Persons Act 1970.

Relay services

If you have difficulty with your hearing or speech you can use Relay services (Text Relay and Next Generation Text Relay). When you are on a call, if you have difficulty hearing, the Relay Assistant types what the other person is saying and if you have difficulty speaking, the Relay Assistant will speak the words you type. You can use this service either through your textphone (Minicom / Uniphone) or by downloading the app for your smartphone, tablet or computer. For more information click here.

999BSL service

999 BSL is a service that connects you to British Sign Language Interpreters remotely through an app or a web-based platform, who then will relay the conversation with the call handler and emergency authorities. This service has been set up so that no BSL user will be excluded when they need to make an emergency call, therefore saving lives. The 999 BSL service is for emergency situations ONLY, for an example if someone is seriously injured; lives at risk; being in danger or harm; a serious offence is in progress or just has been committed.

For less urgent situations, please use Police 101 (wherever possible) and NHS111 through SignVideo – not 999 BSL, unless there is an emergency.There are two ways to reach the emergency authorities through 999 BSL service and they are:

iOS and Android App (smartphone and tablet)
Web-based (www.999bsl.co.uk)

Free 195 directory enquiries

If you are unable to hold or read a printed directory because of sight loss or other disability, you can access free directory enquiries by dialling 195. The Operator can also connect you and you’ll be charged as if you’d dialled the number yourself. Before you can use this service, you need to fill in an application form and have it countersigned by a doctor, nurse or other medical practitioner who knows you. Call free on 0800 587 0195 to get an application form.

Emergency SMS

Hearing and speech impaired customers can contact the emergency services by sending a text message (SMS) to 999 or 112. The message will be passed to the police, ambulance service, fire rescue, or coastguard who will be able to reply. You must register your phone before you can use this service. To register text ‘register’ to 999 and follow the instructions you are sent.

Diamond Trade provides a one-stop shop for all of your energy, internet, mobile, insurance, and oil needs. Diamond Trading can provide you a very competitive pricing by grouping all of these services together, which is typically less than what you would spend if you sourced each service separately. This implies that by handling all of your utility requirements with Diamond Trade, you may save money and time.

Second, Diamond Trading is collaborating with Utilities Warehouse to deliver these services, so you can be certain in the quality and dependability of the services you are receiving. Utility Warehouse is an award-winning provider of utility services in the United Kingdom, with a reputation for excellent customer service and competitive prices.

Diamond Trading also offer a 10% Cashback Card that can be used at major shops such as Sainsbury’s and M&S, allowing you to save even more money on ordinary purchases.

Lastly, Diamond Trading has got good marks from independent consumer advocates such as Which?, Defaqto, Moneyfacts, and Uswitch over the previous decade, indicating the outstanding quality of their services.

We work with Utility Warehouse to provide service with over 10 years of top awards

Work with someone you can trust

We take great pride in the quality of the home services we provide to our customers. We are thrilled to work with Utility Warehouse, which has received numerous accolades from independent consumer champions, such as Which?, Defaqto, Moneyfacts, and Uswitch, which have consistently recognized the high level of service we offer.

These endorsements reflect our ongoing commitment to providing exceptional services that meet the needs of our customers. We understand that when it comes to home services like gas, electricity, mobile data, broadband, and insurance, customers need to be able to rely on their providers. That’s why we go above and beyond to ensure that our services are of the highest quality.